Terms of Service
1. General Provisions
These Terms of Service govern the operation of the 3D printed products online store operated by 3DnaKlik (Informacijske Storitve Žiga Flis s.p.), with its registered address at Gorica pri Slivnici 28, 3263 Gorica pri Slivnici, Slovenia (hereinafter: the Provider). By placing an order through the online store, the customer confirms that they have read and agree to these terms. These terms apply to all purchases and services made through this website.
2. Orders & Production Process
All products are made to order using 3D printing technology (FDM). The customer places an order through the online store by selecting a product or uploading their own 3D model (STL or 3MF file). Upon placing an order, the customer receives a confirmation email. Standard production time is 2–5 business days depending on complexity and current demand. If there are any issues with the model or order, we will contact the customer before starting production.
3. Pricing & Currency
All prices on the website are listed in euros (EUR) and include VAT where required by law. Prices are calculated based on material usage, print time, and selected quality preset. The final price shown at checkout is binding for the Provider. The Provider reserves the right to change prices; however, already placed orders are subject to the prices at the time of order placement.
4. Payment
Payment is processed through the Stripe payment platform, which ensures secure handling of payment data. The Provider does not store customer payment card or bank account information — this data is processed exclusively by Stripe in accordance with PCI DSS standards. Order processing begins after successful receipt of payment.
5. Delivery
Delivery is available within the Republic of Slovenia. Shipping costs are displayed at checkout. Estimated delivery time is 1–3 business days after production is completed. The Provider is not responsible for delivery delays caused by the shipping carrier.
6. Right of Withdrawal
In accordance with the Slovenian Consumer Protection Act (ZVPot-1) and EU Directive 2011/83/EU, the customer has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason. The right of withdrawal does not apply to products made to the customer's specifications or custom-made products (e.g., prints from customer-uploaded 3D models), unless they are defective. To exercise the right of withdrawal, please contact us at info@3dnaklik.si. The Provider will refund the full purchase price within 14 days of receiving the returned goods.
7. Intellectual Property
By uploading a 3D model (STL or 3MF file), the customer warrants that they own the copyright to the uploaded model or have appropriate permission for its use. The Provider does not reproduce, distribute, or use uploaded models for purposes other than fulfilling the order. The Provider assumes no responsibility for any intellectual property infringements by the customer.
8. Limitation of Liability
3D printed products are manufactured based on the models or specifications provided by the customer. The Provider is not responsible for design flaws in uploaded models or their suitability for a particular purpose. Minor visual differences (layer lines, slight color variations) are inherent to the FDM printing process and do not constitute a product defect. The Provider is only liable for defects resulting from the printing process itself (e.g., incomplete prints, damaged products).
9. Complaints & Dispute Resolution
The customer may submit a complaint via email to info@3dnaklik.si within 8 days of receiving the goods. The Provider undertakes to address the complaint within 8 days. In the case of a justified complaint, the Provider will replace the product or issue a refund. If a dispute cannot be resolved amicably, the competent court in Celje shall have jurisdiction. For out-of-court consumer dispute resolution, the European Online Dispute Resolution (ODR) platform is available at: https://ec.europa.eu/consumers/odr.
10. Governing Law
All legal relationships between the Provider and the customer are governed by the laws of the Republic of Slovenia, including the Consumer Protection Act (ZVPot-1), the Code of Obligations (OZ), and the General Data Protection Regulation (GDPR).
11. Provider Contact Information
3DnaKlik (Informacijske Storitve Žiga Flis s.p.), Gorica pri Slivnici 28, 3263 Gorica pri Slivnici, Slovenia. Phone: +386 69 351 477. Email: info@3dnaklik.si. Website: 3dnaklik.si.
Last updated: March 2026